Director and University Ombudsperson
Office Phone: 404-413-2512
Kelley is the Director and University Ombudsperson. Her experience includes over 20 years of consulting with businesses, working with non-profit organizations and managing and coaching employees using conflict and change management strategies. Kelley is a certified mediator with the Georgia Office of Dispute Resolution and a member of the Association for Conflict Resolution. In her role as Ombudsperson, she uses mediation, coaching and facilitation processes to assist individuals and groups with managing workplace conflicts.
Kelley holds a Master’s Degree in Conflict Management and is a member of the International Ombudsman Association (IOA). She facilitates workshops related to conflict management and resolution, communication, and collaborative group and team processes.
Office Phone: 404-413-2513
Birthe’s experience includes over 15 years of conflict engagement, teaching, and non-profit work in Germany, Los Angeles, and Atlanta. She is a certified family and community mediator and the Director of Community Peacebuilding at TRENDS Global. In her role as Assistant Ombudsperson at Georgia State University, Birthe uses mediation, facilitation, and coaching processes to assist individuals and groups with resolving interpersonal and organizational conflicts.
Birthe holds a PhD in International Conflict Management from Kennesaw State University, a M.A. in African American Studies from UCLA, and a B.A. in Education, English, and French from the University of Hamburg, Germany. She is a member of the Association for Conflict Resolution and her professional interests and experience include peacebuilding, diversity, marginalization, and refugee resettlement. Birthe has been promoting the development of the conflict resolution field by incorporating photography and music into comprehensive conflict interventions.
Office Phone: 404-413-2747
Chris developed his passion for conflict resolution growing up in Indonesia and Sri Lanka, where he witnessed both powerful examples of overcoming differences as well as the devastating effects of ethnic conflict. His work experience includes mediating hundreds of disputes in universities, courts, public schools, community mediation centers, and the Equal Employment Opportunity Commission. He has trained extensively on topics including conflict resolution, communication skills, bullying, restorative processes, and diversity and inclusion. Other experience includes facilitating intercultural dialogue, working as a research assistant for the Ombudsman at the United Nations, and working as Training Director for the Dispute Resolution Center of King County.
Chris received a J.D. from Benjamin N. Cardozo School of Law, and a Masters in Negotiation and Conflict Resolution from Columbia University. In his spare time, Chris enjoys writing and recording powerpop songs, and playing with his two-year-old son, Graham.
Office Phone: 404-413-2514
Charleen is a doctoral candidate in Moving Image Studies in the Department of Communication at Georgia State. Her research focuses on how miscegenation becomes imaged in media and connects critical race theory, visual culture studies, and film philosophy. She has held many roles at Georgia State including student, instructor, and staff member—allowing her to experience different perspectives on higher education. She enjoys helping people access the resources they need.
Charleen holds an M.A. in Communication from Georgia State, as well as a graduate certificate from the university’s Institute for Women, Gender, and Sexuality Studies. She graduated from Agnes Scott College with a B.A. in English literature.