The mission of the Office of the Ombudsperson is to facilitate cooperation and consensus through methodologies related to education, negotiation, and mediation. The Office seeks to engender awareness and skill development in the areas of conflict resolution, communication, team building, and civility. In a neutral and impartial role, our Office assists all members of the University community in problem solving and the resolution of complaints, while coordinating programs and promoting alternatives to adversarial processes. Our Office aims to ensure civil and equitable treatment for all students, faculty, and staff by providing awareness of university policy and procedure and recommending appropriate institutional action or change. The office of the Ombudsperson provides an independent, neutral, informal, and confidential service for all members of Georgia State University.
- Confidential – Acting only with the complainant’s permission, so the fear of retaliation is diminished; the issues presented to the Ombudsperson remain in confidence unless visitors authorize a release of information. The Office of the Ombudsperson may also choose to maintain confidentially solely for itself to support trust in its function within the university community.
- Independent – Responsible to the provost and vice president of academic affairs
- Neutral – The Ombudsperson is not an advocate for any particular individual or group, but considers the rights and interests of all parties and advocates for a fair resolution of concerns
- Informal – An additional option to the formal grievance; services rendered by the Office of the Ombudsperson do not replace the Georgia State University grievance process