Conflict Resolution & Ethical Decision-Making Training for Students

For GSU students required to complete a Conflict Training, the Office of the Ombudsperson offers two-hour training sessions to assist students with meeting those requirements.

  • Conflict Resolution: Conflict is inevitable. Therefore, it is imperative that students are well equipped to deal with conflict appropriately. This conflict resolution training focuses on several key skills necessary for resolving conflict. Participants will learn about different conflict styles and methods for managing conflict, as well as how to generate helpful options. The training will include a guide that students can reference when they are involved in future conflicts.
  • Ethical Decision-Making: In order to consistently make effective and ethical decisions, we must understand our own values, strengths, and goals. This training asks participants to reflect on these things in order to create a personal code of ethics statement. Participants will also gain valuable communication and conflict resolution skills, as well as tools for strategic decision-making. Students will receive student training guides that they can take with them to help them make difficult decisions in the future.

These trainings are designed to meet the needs of students who have been required by the Dean’s office to complete a training in conflict resolution or ethical decision-making.

Length: Both trainings are two hours long.

Cost: We charge $10 per student for each training sessions. These non-refundable fees are used to cover the training materials provided to training participants. Fees waivers may be considered for extenuating circumstances with approval by the Office of the Ombudsperson.


In order to sign up for a 2-hour conflict resolution training at the Office of the Ombudsperson, you must follow the following steps:

  • First, register and pay for your training by clicking below:

Register Now



  • Then, add your name and preferred training date/time to the schedule by clicking on one of the links below:

To schedule a training on CONFLICT RESOLUTION, click below:  Image result for schedule now

To schedule a training on ETHICAL DECISION-MAKING, click below:Image result for schedule now

Note: We can only accommodate six students per session. If the trainings are full, or you are unable to make it to any of the available times, we will seek to schedule an extra training. Please let us know of this situation via email at


Once you have registered for and scheduled a training, we are able to email the Dean’s office with this information. They may choose to temporarily lift your hold, enabling you to register for classes. You do not actually have to attend the training before the hold is temporarily lifted. The Dean’s Office has asked us to let you know that if you do not attend the training you have scheduled, the hold will be put back in place, and you will not be able to use another temporary lift in the future.

If you need a hold lifted urgently, you need to email us after you have registered and scheduled a training. Send an email to with “EMAIL DEAN TO LIFT HOLD” in the subject line to and include the following information:

  • Confirmation that you have registered and paid for the conflict resolution training
  • The date you are signed up to take the training
  • When you need the hold lifted (For example, “as soon as possible”)
  • Which person in the Dean’s office you need us to email – Typically LaRonda Brewer, Ronald Mazique or Pamela Hardnett.


If circumstances require a cancellation, rescheduling, or other change in your appointment, you should email us at no later than 24-hours prior to the appointment. This policy ensures that our Office can effectively schedule another appointment in place of your cancelled one.

Visitors who arrive more than 15 minutes late (without calling to notify the Office) for a scheduled appointment are considered a no-show. No-show visitors are allowed to sign up again for another training session, but they must pay another $10 fee.

If you have questions regarding this process, feel free to call the Office of the Ombudsperson at (404) 413-2510 or email